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Airspace

Agent Lead

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote, US (Mountain Time or Pacific Time preferred); Remote - United States”
Apply on Airspace 's site ↗

Opens the employer's official application page.

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About this role

Airspace is hiring for a Agent Lead role. See the official posting for full details.

Requirements

  • At least 2+ years of experience in vendor/partner management, network operations, or account management — experience in logistics, transportation, or a gig/contractor network environment is strongly preferred
  • Experience leading direct, sometimes difficult performance conversations, including decisions to end a partnership when standards aren’t met
  • Experience applying and managing a partner or vendor scorecard process; comfortable working from analytics someone else builds rather than building it yourself
  • Comfortable holding two concurrent regional relationships with enough depth to go beyond surface-level oversight — this role trades breadth for depth compared to a fully centralized model
  • Strong documentation habits; comfortable owning a case queue in Salesforce or a comparable CRM
  • Clear, direct communicator; comfortable owning a performance conversation end to end, and partnering with the Director and Procurement on deactivation decisions, while keeping Regional NMs appropriately informed
  • Strong relationship management skills — you can build trust with two Regional NMs who may have different working styles and regional context, as well as with the Network Strategy & Operations Lead
  • Comfortable operating with a level of autonomy above a coordinator-level role, given the narrower, higher-touch scope of two regions rather than four

Summarized from the employer's posting — check the full posting for every requirement.