Massachusetts: eligible, according to the employer's posting.
Who can apply: Only open to applicants in: Connecticut, District of Columbia, Massachusetts, Maryland, New Jersey, Pennsylvania, Rhode Island, Virginia, Washington.
Location as listed by the employer: “Remote - NY, NJ, CT, MD, VA, PA, MA, RI or Washington, DC”
Apply on AIP Publishing's site ↗
Opens the employer's official application page.
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About this role
AIP Publishing is hiring for a Senior Support Solutions Specialist role. See the official posting for full details.
Requirements
- 8–10+ years of experience in technical support, service delivery, or systems administration.
- Proven ability to diagnose and resolve complex issues across platforms, devices, networks, and identity systems.
- Demonstrated experience administering Microsoft 365 (Azure AD/Entra ID, Teams, Exchange Online, SharePoint, security and compliance configurations).
- Experience administering Jira, including workflow design, project configuration, permissions, and automation is preferred.
- Experience with DocuSign configuration and administration is preferred.
- Strong understanding of platform governance, security fundamentals, and best operational practices.
- Exceptional communication, interpersonal, and user-engagement skills; ability to translate technical concepts for non-technical audiences.
- Strong analytical, troubleshooting, and problem-solving capabilities with a high sense of ownership and accountability.
Summarized from the employer's posting — check the full posting for every requirement.
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