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Aidoc

Technical Support Engineer

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “US”
Apply on Aidoc's site ↗

Opens the employer's official application page.

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About this role

Aidoc is hiring for a Technical Support Engineer role. See the official posting for full details.

Requirements

  • Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights.
  • A demonstrated ability to get on a call or have a remote session with a customer during less-than-optimal times, to troubleshoot and put them at ease.
  • 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role.
  • Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues.
  • Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments.
  • Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers.
  • Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution.
  • Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues.

Summarized from the employer's posting — check the full posting for every requirement.