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AlphaSense

Cloud Support Engineer

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote - United States”
Apply on AlphaSense's site ↗

Opens the employer's official application page.

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About this role

AlphaSense is hiring for a Cloud Support Engineer role. See the official posting for full details.

Requirements

  • A technically curious engineer with 2 - 4 years in technical support, IT operations, cloud operations or a related field.
  • A clear communicator in writing and on customer calls, with the ability to explain technical concepts with appropriate clarity.
  • A problem-solver with a proactive, customer-first mindset and an eye for surfacing risks early.
  • Adaptable, eager to continuously learn, and willing to ask for help when blocked.
  • Energized by being part of an entrepreneurial team and willing to pull your own weight to help the team succeed.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
  • 2 - 4 years in technical support, IT operations, cloud operations or a related field.
  • Working proficiency with CLI tools (e.g., kubectl, awscli) and scripting skills in Python, JavaScript or similar.

Summarized from the employer's posting — check the full posting for every requirement.