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Toast

Senior Manager, IT Delivery

Who can apply: Only open to applicants in: Massachusetts.
Location as listed by the employer: “Remote, US; Boston, Massachusetts, USA”
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About this role

Toast is hiring for a Senior Manager, IT Delivery role. See the official posting for full details.

Requirements

  • Experience: 7+ years of IT enterprise system ownership, ideally in environments of 7,000+ users.
  • Core Systems Knowledge: Demonstrated, hands-on familiarity with core IT industry tools, specifically ServiceNow, SailPoint (or similar IGA platforms), Okta, AWS, Google Workspace, and Atlassian (Jira/Confluence), MDM an…
  • Ambiguity Navigation & Decision-Making: Proven ability to drive projects forward and make strategic decisions when there is a lack of defined structure or resources.
  • Matrix Leadership: Strong history of driving cross-functional teams that do not directly report to you and unblocking technical dependencies.
  • Exceptional Communication: Outstanding written and verbal communication skills; a polished presenter who can confidently and professionally distill complex technical concepts into accessible, clear updates for non-techn…
  • Pragmatic Execution: A focus on rolling up your sleeves to drive execution, prioritizing real-world outcomes over rigid adherence to project management methodologies.
  • Background in IT Business Operations or IT Service Management (ITSM).
  • Experience utilizing data analytics tools (e.g., Snowflake, Power BI, or HEX) to build executive-facing performance and capacity dashboards

Summarized from the employer's posting — check the full posting for every requirement.