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OpenRouter

Director, Customer Success

Who can apply: Only open to applicants in: California, New York.
Location as listed by the employer: “San Francisco Bay Area, California; New York, NY”
Apply on OpenRouter's site ↗

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About this role

OpenRouter is hiring for a Director, Customer Success role (full-time). See the official posting for full details.

Requirements

  • AI-Native Leadership: Experience leading and scaling Customer Success at a hyperscaling AI-native company, model lab, or developer-first infrastructure platform.
  • Proven Customer Success Experience: 8+ years in Customer Success, account management, or related post-sales functions, including 4+ years leading teams through significant growth.
  • Builder DNA: You've personally built scalable Customer Success programs, workflows, automations, or AI-powered systems that meaningfully improve customer outcomes and team effectiveness.
  • Developer-First Mindset: You understand APIs, SDKs, LLMs, inference infrastructure, and the challenges of taking AI applications from experimentation into production.
  • Commercial Ownership: You have a strong track record of driving retention, expansion, NRR, GRR, and consumption growth in usage-based or subscription businesses.
  • Strategic Customer Leadership: You're comfortable engaging with developers, engineering leaders, founders, and C-level executives, translating technical adoption into measurable business value.
  • Track Record of Scale: You've built repeatable customer engagement models that support significant growth in customers and revenue without proportional increases in headcount.
  • Data-Driven Approach: You use product usage, customer health, adoption signals, and revenue data to prioritize engagement and drive outcomes.

Summarized from the employer's posting — check the full posting for every requirement.