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Harvey

Customer Success Leader, Majors

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “San Francisco”
Apply on Harvey's site ↗

Opens the employer's official application page.

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About this role

Harvey is hiring for a Customer Success Leader, Majors role (full-time). See the official posting for full details.

Requirements

  • 10+ years of experience in customer success, account management, consulting or professional services, including at least 4 years directly managing CSMs or account teams serving large enterprises.
  • A track record of delivering retention and expansion outcomes across complex enterprise accounts, including leading renewal and growth strategies in partnership with Sales.
  • Experience building strong teams through coaching, clear expectations and thoughtful performance management.
  • The ability to earn trust with senior stakeholders, lead difficult customer conversations and influence decisions across functions without direct authority.
  • Strong analytical judgment, including the ability to interpret adoption data, assess account risk and connect customer outcomes to commercial decisions.
  • Experience helping organizations adopt new technology and change established ways of working, with an understanding of AI’s opportunities and limitations. Experience serving law firms and navigating their partnership st…

Summarized from the employer's posting — check the full posting for every requirement.