South Dakota: the employer hasn't said whether this state is eligible.
Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote”
Apply on Harvey's site ↗
Opens the employer's official application page.
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About this role
Harvey is hiring for a CX Knowledge Specialist role (full-time). See the official posting for full details.
Requirements
- 5+ years of experience in knowledge management, support operations, technical writing, or content operations.
- Hands-on experience with knowledge base platforms (Zendesk, Notion, or similar), including structuring, migrating, and maintaining content at scale.
- Comfortable using LLMs in your daily workflow, and able to speak concretely to how you've used them to write, maintain, or improve content.
- A systems thinker who likes structure, and a strong writer who can turn complex technical or legal-product details into clear, retrievable content.
- Comfortable operating at Harvey's pace, where the product changes weekly and content needs to keep up without waiting for a perfect process.
- Uses data (ticket trends, search behavior, QA findings) to decide what to write or fix next, rather than working from a static backlog.
- Builds strong working relationships with cross-functional SMEs quickly, and can get content reviewed and adopted without direct authority.
Summarized from the employer's posting — check the full posting for every requirement.
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