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Hackerone

Strategic Enterprise Customer Success Manager

Who can apply: Only open to applicants in: District of Columbia.
Location as listed by the employer: “Boston; Washington DC; Austin”
Apply on Hackerone's site ↗

Opens the employer's official application page.

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About this role

Hackerone is hiring for a Strategic Enterprise Customer Success Manager role (full-time). See the official posting for full details.

Requirements

  • 6+ years of experience in Customer Success supporting high-touch enterprise and/or government customers in a B2B environment, with demonstrated experience managing customer relationships and delivering successful outcom…
  • Experience managing complex customer programs or projects, including coordinating cross-functional stakeholders, documenting requirements, resolving issues, and delivering consistent, repeatable results.
  • Working technical knowledge of SaaS applications, cloud technologies, and IT operations, including the ability to discuss application capacity, utilization, and performance and communicate technical concepts effectively…
  • Experience using customer data, program insights, and structured problem-solving approaches to inform recommendations, improve customer outcomes, and adapt to evolving customer needs.
  • Experience working in cybersecurity, particularly with vulnerability disclosure programs, bug bounty programs, or related security practices.
  • Experience working in a scale-up environment.

Summarized from the employer's posting — check the full posting for every requirement.