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Ashby

Head of Global Support

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote - US; Remote - US”
Apply on Ashby's site ↗

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About this role

Ashby is hiring for a Head of Global Support role (full-time). See the official posting for full details.

Requirements

  • Customer-Centric Platform Experience: You lead an exceptional global support function for a complex suite of B2B SaaS products, delivering a measurable best-in-class experience.
  • Leadership: You have a proven track record of successfully leading and scaling high-performing SaaS Customer Support Teams (we raised our Series D last year and are poised for continued growth).
  • Strategic & Operational: You demonstrate a strong command of support operations, including SLAs, schedule optimization, and queue management. You’re experienced in designing efficient support models (ideally including 2…
  • Cross-functional Partnership: You collaborate effectively with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align support insights with roadmap and customer outco…
  • Data-Driven, Innovative, and Operational: You leverage data and technology to improve efficiency and quality; comfortable using metrics (CSAT, response times, self-service rates) to inform decisions. You view metrics as…
  • Training and Development: You are excited to further our training programs with the goal of empowering our team with the skills and knowledge required to excel in the Support function.

Summarized from the employer's posting — check the full posting for every requirement.