Who can apply: Only open to applicants in: California.
Location as listed by the employer: “San Francisco, CA; Remote, US”
Apply on Cogent Security's site ↗
Opens the employer's official application page.
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About this role
Cogent Security is hiring for a Technical Support Engineer role (full-time). See the official posting for full details.
Requirements
- 5+ years in technical support or a similar customer-facing technical role at a B2B SaaS company with a technical product, ideally selling to enterprises
- Experience rolling out and scaling support processes, including SLAs, escalation paths, tooling, and metrics
- Hands-on experience applying AI to support work, such as AI-assisted triage, response drafting, or self-serve deflection
- Strong troubleshooting skills: comfortable reading logs, working with REST APIs and webhooks, and tracing a problem across systems
- Scripting ability in Python and working knowledge of SQL
- Fluency with support metrics (first response time, resolution time, CSAT) and experience improving them
- Clear, calm written and verbal communication with both technical and executive audiences
- Comfort building process where none exists yet
Summarized from the employer's posting — check the full posting for every requirement.
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