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Toast

Manager II, Customer Care Tax

North Carolina: the employer hasn't said whether this state is eligible.
Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote; Remote - USA”
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Opens the employer's official application page.

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About this role

Toast is hiring for a Manager II, Customer Care Tax role. See the official posting for full details.

Requirements

  • 2 +  years of experience in the Payroll/Tax field or closely related role
  • 3+ years of experience performance managing and coaching as a people leader
  • 4+ years of experience in a role responsible for customer satisfaction and championing the customer experience
  • Demonstrated strong communication, interpersonal and analytical skills including ability to work with all levels of Management
  • Experience working with Escalated Customers
  • Proficient with filing original & amended payroll tax returns
  • Experience working with tax authorities and understanding the tax notice/resolution process end-to-end
  • Solution-oriented with proven ability to drive results

Summarized from the employer's posting — check the full posting for every requirement.