Who can apply: Only open to applicants in: New York.
Location as listed by the employer: “New York Remote; Remote Position”
Apply on Emora Health's site ↗
Opens the employer's official application page.
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About this role
Emora Health is hiring for a Senior Customer Experience Lead role (full-time). See the official posting for full details.
Requirements
- 3+ years of experience in customer experience, client services, or another high-touch, consumer-facing service environment; we care more about your ability to deliver exceptional service than a specific number of years.
- A natural coach or team lead who has experience mentoring teammates, handling escalations, or helping others improve, whether or not you've formally managed people.
- An exceptional communicator who can turn an angry or frustrated customer into someone who feels understood, respected, and confident in the resolution.
- Customer-obsessed and comfortable using good judgment rather than relying solely on policies or scripts to resolve difficult situations.
- Calm under pressure, emotionally intelligent, and able to navigate sensitive conversations with empathy and confidence.
- Proactive, resourceful, and comfortable taking ownership in a fast-moving environment where not every situation has an established playbook.
- Hands-on and energized by both solving customer problems yourself and helping others become better at doing the same.
Summarized from the employer's posting — check the full posting for every requirement.
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