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Comfrt

B2B Customer Experience Manager

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “United States; Remote”
Apply on Comfrt's site ↗

Opens the employer's official application page.

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About this role

Comfrt is hiring for a B2B Customer Experience Manager role. See the official posting for full details.

Requirements

  • Own the end-to-end customer experience for B2B accounts, including wholesale buyers, corporate gifting clients, bulk purchasers, and marketplace business customers.
  • Serve as the primary point of contact for business account inquiries, order updates, product availability, pricing questions, shipping issues, returns, and escalations.
  • Build and maintain strong relationships with business customers through proactive communication, responsive service, and thoughtful problem-solving.
  • Develop a deep understanding of customer needs and deliver personalized solutions that support repeat business and long-term account retention.
  • Establish consistent service standards and communication workflows across all B2B customer touchpoints.
  • 3–5+ years of experience in customer experience, account management, customer success, wholesale operations, e-commerce operations, or B2B customer support.
  • Experience supporting business customers, wholesale accounts, bulk orders, corporate gifting programs, or retail marketplace operations.
  • Strong understanding of order management, inventory coordination, shipping and fulfillment, and post-purchase support.

Summarized from the employer's posting — check the full posting for every requirement.