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Jellyfishcareers

Director, CX (Customer Experience)

Who can apply: Only open to applicants in: New York.
Location as listed by the employer: “New York”
Apply on Jellyfishcareers's site ↗

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About this role

Jellyfishcareers is hiring for a Director, CX (Customer Experience) role (full-time). See the official posting for full details.

Requirements

  • Experience: 7+ years of experience leading CRM, retention marketing, and CRO strategies within a digital agency, consultancy, or high-growth marketing environment.
  • Strategic Expertise: Proven track record of developing audience segmentation models, lifecycle mapping, and full-funnel experience strategies that measurably drive conversion rates and Customer Lifetime Value (CLV).
  • Technical Familiarity: Salesforce certification. Broad working knowledge of enterprise CRM/lifecycle platforms (Salesforce Marketing Cloud, Microsoft Dynamics 365, HubSpot) and testing/analytics tools (Optimizely, VWO,…
  • Growth & Pitch Savvy: Demonstrated experience contributing to new business pursuits, leading client presentations, and packaging strategic services into compelling client proposals.
  • Data-Driven Storytelling: Exceptional ability to synthesize quantitative behavioral data and qualitative insights into high-impact visual stories and executive presentations.
  • Cross-Functional Collaboration: Comfortable collaborating across media, creative, engineering, and data analytics teams to translate big-picture strategy into technical realization.
  • Education: Bachelor’s degree in Marketing, Business, Analytics, Communications, or equivalent practical experience.

Summarized from the employer's posting — check the full posting for every requirement.