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Horizon3Ai

Senior IT Analyst

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “US, Remote”
Apply on Horizon3Ai's site ↗

Opens the employer's official application page.

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About this role

Horizon3Ai is hiring for a Senior IT Analyst role (full-time). See the official posting for full details.

Requirements

  • 4–6+ years of experience in IT support, help desk, or IT operations roles, with at least part of that time in a Tier 2/3 capacity.
  • Experience supporting both in-office and remote/distributed employees at a high-growth technology company is strongly preferred.
  • Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation, Jamf, or similar) are a plus but not required.
  • Experience using Jira or Jira Service Management (or a comparable ITSM platform) to manage and report on tickets.
  • Comfortable managing identity and access in Okta, Entra, or similar SSO/MFA platforms.
  • Hands-on experience with endpoint management tools such as Jamf, Intune, Kandji, or similar (policy/profile management, compliance, asset tracking).
  • Strong user and admin-level experience with Google Workspace (Gmail, Calendar, Drive), Slack, and Zoom.
  • Familiarity with common SaaS business applications and their access models (HRIS, ATS, CRM, finance tools, etc.).

Summarized from the employer's posting — check the full posting for every requirement.