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3E

Director, Customer Implementations

Who can apply: Limited to certain states (list not available).
Location as listed by the employer: “Washington DC Metro Area; Remote VA; Remote OH; Remote NC; Remote PA; Remote MA; Remote GA; Remote FL; Remote TX”
Apply on 3E's site ↗

Opens the employer's official application page.

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About this role

3E is hiring for a Director, Customer Implementations role (full-time). See the official posting for full details.

Requirements

  • 10+ years of experience in B2B SaaS implementation, professional services, information services, customer onboarding, and delivery operations, with a strong focus on driving customer value and revenue impact.
  • 6+ years of experience leading global, distributed, or multi-region teams in high-growth, scale-up, or PE-backed environments.
  • Proven track record leading complex enterprise software implementations, including multi-product deployments and programs with significant data, integration, or regulatory complexity.
  • Experience supporting enterprise products or implementation portfolios with meaningful commercial scale, ideally above $5M USD in revenue or ARR.
  • Strong ability to connect implementation efforts to customer value, with commercial awareness driving ACV, renewals, expansion opportunities, and revenue protection.
  • Passion for improving customer experience by leveraging feedback, risk signals, and implementation insights to accelerate time to value.
  • Experience using AI, automation, dashboards, workflow tools, or digital workers to improve operational scale, reporting accuracy, and team efficiency.
  • Ability to enhance implementation quality through scalable project health systems and ensure go-live readiness and post-sale value realization.

Summarized from the employer's posting — check the full posting for every requirement.