Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote - United States”
Apply on AlphaSense's site ↗
Opens the employer's official application page.
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About this role
AlphaSense is hiring for a Customer Operations Manager, Gainsight role. See the official posting for full details.
Requirements
- 5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP (required)
- Demonstrated experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps)
- Strong systems-thinking mindset with a track record of building for scale — able to anticipate where logic will break as volume, segments, or use cases multiply
- Experience partnering closely with RevOps or CS Ops on shared data models, CRM integrations, and cross-system dependencies
- Rigorous approach to QA and documentation; comfortable establishing process and standards where none exist
- Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks strongly preferred
- Analytical mindset with the ability to troubleshoot logic issues independently and communicate root cause clearly to non-technical stakeholders
- Excellent cross-functional communication and project management skills; able to manage multiple concurrent build requests and competing priorities
Summarized from the employer's posting — check the full posting for every requirement.
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