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Junction

Customer Support Associate

Alaska: the employer hasn't said whether this state is eligible.
Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “EDT / EST (US East Coast only)”
Apply on Junction's site ↗

Opens the employer's official application page.

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About this role

Junction is hiring for a Customer Support Associate role (full-time). See the official posting for full details.

Requirements

  • You have 2+ years of support experience at a B2B2C SaaS company, ideally in a structured support environment
  • You’re hands-on in identifying, reproducing, and resolving customer-reported issues. You take full ownership of an issue and follow through until its resolved
  • You’ve worked at a small or mid-size company, and you’re comfortable operating without a playbook or loads of documentation
  • You thrive when working a busy queue, and you take pride in closing tickets well and quickly
  • You’re calm, empathetic, and accurate in how you communicate, both in writing and verbally
  • When something’s repetitive, you build a better way to do it. You’re excited to use AI and other tools to solve problems, not just to work through them faster

Summarized from the employer's posting — check the full posting for every requirement.