Who can apply: Only open to applicants in: Texas.
Location as listed by the employer: “Austin, Texas, United States”
Apply on Ontic's site ↗
Opens the employer's official application page.
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About this role
Ontic is hiring for a Client Support Specialist role (full-time). See the official posting for full details.
Requirements
- 3-5 years of experience providing Software support and/or Onboarding services across various desktop and mobile operating systems in a fast paced, browser based platform SaaS organization
- Expert at managing support ticket queues and responsible for driving client requests to a timely resolution
- Knowledge of AI-native support practices using LLMs and automation tools to improve ticket resolution, knowledge retrieval, customer communication, and operational efficiency.
- Familiarity interacting with new and existing clients and managing client data
- Has the experience to demonstrate a positive and approachable demeanor while maintaining empathy in client interactions
- Ability to work cross-functionally with other Ontic teams
- Experience working with offshore teams
- Experienced in data analysis and product documentation
Summarized from the employer's posting — check the full posting for every requirement.
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