Who can apply: Only open to applicants in: Texas.
Location as listed by the employer: “San Antonio, Texas, United States; Remote USA”
Apply on Aura's site ↗
Opens the employer's official application page.
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About this role
Aura is hiring for a Customer Support Specialist role. See the official posting for full details.
Requirements
- 2 years of experience in a customer service or call center environment preferred
- Excellent data entry and typing skills; minimum 40wpm
- Superior listening, verbal, and written communication skills
- Ability to handle emotional and high-stress calls with empathy, remaining patient and calm to understand the caller's reason for the call and respond appropriately
- Ability to multitask effectively, simultaneously listening and typing with high detail and accuracy
- Prior experience with upselling is preferred but not required (willingness to learn is a must)
- Comfortable with utilizing technology, navigating the internet, and learning new system processes; newly hired employees must successfully complete New Hire Orientation and the Credit Education training program, then pa…
- Experience working with Microsoft Windows and Google Suite environment; comfort with Mac systems preferred
Summarized from the employer's posting — check the full posting for every requirement.
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