Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “United States; Canada; Canada”
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About this role
Localstack is hiring for a Enterprise CSM role (full-time). See the official posting for full details.
Requirements
- 5+ years in Customer Success or account management at a SaaS company, preferably in developer tooling or DevOps-focused SaaS, 2+ years managing enterprise clients
- Experience managing a book of 20-30 accounts, working with stakeholders from individual engineers to engineering managers and directors.
- Has led renewals through procurement end to end, including commercial terms, pricing conversations and negotiation, with a solid grasp of the commercial side of the role.
- Track record of strong retention (e.g., GRR) and growing customer adoption.
- Technically curious and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows and developer tooling concepts (no coding required).
- Uses AI tools such as Claude to accelerate the productivity in day-to-day work (without AI slop). Familiar with HubSpot or other CRM platforms, and open to piloting new AI and CS tooling as we evaluate it.
- Experience in a high-growth startup or scale-up environment. (preferred)
Summarized from the employer's posting — check the full posting for every requirement.
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