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Foley

Director, Customer Success Onboarding

Rhode Island: eligible, according to the employer's posting.
Who can apply: Only open to applicants in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Maryland, Michigan, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin.
Location as listed by the employer: “Remote US”
Apply on Foley's site ↗

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About this role

Foley is hiring for a Director, Customer Success Onboarding role (full-time). See the official posting for full details.

Requirements

  • 7+ years of experience in Customer Success, Onboarding, or Implementation within a technology company, ideally with services or compliance experience.
  • Experience managing a team responsible for onboarding across varied customer segments (SMB through Enterprise).
  • Strong cross-functional collaborator, comfortable partnering with Sales, Operations, and Customer Success leadership.
  • Track record of building or scaling onboarding processes, playbooks, or methodologies.
  • Strong organizational and prioritization skills, with the ability to oversee multiple concurrent onboarding workstreams across the team.
  • Excellent communication and relationship-building skills, both internally and with customers.
  • Openness and demonstrated experience leveraging AI in daily work
  • Familiarity with tools such as Salesforce, Planhat, or other CS/implementation platforms is a plus.

Summarized from the employer's posting — check the full posting for every requirement.