Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “United States - Remote; Remote - United States”
Apply on Instacart's site ↗
Opens the employer's official application page.
Generate a CV for this job
Generate my CV
A CV tailored to this job's requirements in one click — boosted with testimonials from people who know your work.
About this role
Instacart is hiring for a Senior Manager, CPG Customer Success role. See the official posting for full details.
Requirements
- 12+ years of work experience with 5+ years of team leadership experience in a B2B SaaS environment, with demonstrated success in customer retention, expansion, and satisfaction
- Proven track record of building, scaling, and managing high-performing Customer Success teams in a fast-paced, technology-driven environment
- Experience managing complex, multi-stakeholder customer relationships with consistently high satisfaction and renewal rates
- Deep expertise in CPG and/or Retail verticals, including a strong understanding of trade promotion, consumer insights, and merchandising dynamics
- Demonstrated ability to translate complex customer needs into actionable strategies for your team and the broader organization
- Strong analytical background, including data analysis and synthesis into compelling presentations and executive-level narratives
- Experience developing business processes and best practices in fast-paced, high-growth environments
- Excellent communication and presentation skills, with experience engaging senior executives and multi-stakeholder audiences
Summarized from the employer's posting — check the full posting for every requirement.
New remote jobs for your state, by email.
A short digest only when there's something new. Confirm by email, unsubscribe anytime.