Remote Jobs Now
BlueCat Networks

Customer Success Manager

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “USA - Remote”
Apply on BlueCat Networks's site ↗

Opens the employer's official application page.

Generate a CV for this job

A CV tailored to this job's requirements in one click — boosted with testimonials from people who know your work.

Generate my CV

About this role

BlueCat Networks is hiring for a Customer Success Manager role (full-time). See the official posting for full details.

Requirements

  • 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
  • A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.
  • Comfort serving many customers at once and prioritizing by signal rather than by relationship history.
  • Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship.
  • Strong documentation habits and genuine discipline about leaving a clean trail for teammates.
  • Experience delivering demos and running structured customer conversations.
  • Familiarity with CS and CRM tooling, such as Totango or Salesforce.
  • A proactive mindset: driven, accountable, coachable, and naturally customer-obsessed.

Summarized from the employer's posting — check the full posting for every requirement.