Who can apply: Only open to applicants in: New York.
Location as listed by the employer: “New York”
Apply on Harvey's site ↗
Opens the employer's official application page.
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About this role
Harvey is hiring for a GTM Lead System Administrator role (full-time). See the official posting for full details.
Requirements
- 5+ years administering Zendesk in a high-volume, multi-team environment, with deep expertise in triggers, automations, routing, fields, forms, views, macros, and SLAs
- Zendesk Administrator certification (Support Admin Expert or equivalent)
- Experience with sandbox testing, controlled deployment, and change documentation
- Experience building Zendesk integrations with CRM or adjacent systems via iPaaS (Workato preferred), APIs, or webhooks
- Working knowledge of Salesforce as an integration partner (objects, field mapping, sync patterns)
- Experience building reporting and dashboards in Zendesk Explore or a similar tool
- Experience with Planhat, Gainsight, Catalyst, or similar, or a demonstrated ability to ramp quickly on new CX tools
- Strong documentation habits, including runbooks and change records
Summarized from the employer's posting — check the full posting for every requirement.
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