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Cyberhaven

Manager, Technical Account Management

North Carolina: eligible, according to the employer's posting.
Who can apply: Only open to applicants in: Florida, North Carolina, New York, South Carolina.
Location as listed by the employer: “United States; South Carolina; SF Bay Area; New England; Atlanta; North Carolina; San Diego; New York; Seattle; Boston; Florida”
Apply on Cyberhaven's site ↗

Opens the employer's official application page.

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About this role

Cyberhaven is hiring for a Manager, Technical Account Management role (full-time). See the official posting for full details.

Requirements

  • 3+ years of experience managing a team of Technical Account Managers, Support Engineers, Solutions Engineers, or similar customer-facing technical staff.
  • 7+ years in customer-facing technical roles.
  • Track record of hiring, developing, and retaining strong technical people, and of handling performance issues directly and fairly.
  • Experience building or scaling a TAM, Support, or Customer Success function, including processes, playbooks, and metrics.
  • Demonstrated ability to own customer technical outcomes from implementation through steady-state operation, and to understand a customer's architecture and environment end-to-end.
  • Hands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies.
  • Proven experience managing escalated technical customer issues and working directly with engineering teams.
  • Excellent verbal and written communication skills (English), including the ability to engage both hands-on practitioners and executive stakeholders.

Summarized from the employer's posting — check the full posting for every requirement.