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Cyberhaven

Technical Account Manager

North Carolina: eligible, according to the employer's posting.
Who can apply: Only open to applicants in: Florida, North Carolina, New York, South Carolina.
Location as listed by the employer: “United States; South Carolina; New England; Atlanta; North Carolina; New York; Boston; Florida”
Apply on Cyberhaven's site ↗

Opens the employer's official application page.

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About this role

Cyberhaven is hiring for a Technical Account Manager role (full-time). See the official posting for full details.

Requirements

  • 3+ years of hands-on EDR/DLP endpoint experience.
  • Expertise with DLP, Insider Threat, and CASB solutions.
  • 3+ years in a Technical Account Management, Solutions/Sales Engineering, Professional Services, Technical Support, or similar customer-facing technical role.
  • Demonstrated ability to own customer technical outcomes from implementation through steady-state operation, and to understand a customer's architecture and environment end-to-end.
  • Hands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies.
  • Proven experience resolving escalated technical customer issues and working directly with engineering teams.
  • Strong organizational and planning skills, with the ability to manage multiple accounts and priorities, set timelines, track progress, and maintain clear documentation (success plans, project plans, status reports).
  • Excellent verbal and written communication skills (English), including the ability to engage both hands-on practitioners and executive stakeholders.

Summarized from the employer's posting — check the full posting for every requirement.