Who can apply: Only open to applicants in: California, Illinois, New York.
Location as listed by the employer: “Chicago, IL, USA; New York, NY, USA; San Francisco, CA, USA; San Francisco Office”
Apply on Chime Financial, Inc's site ↗
Opens the employer's official application page.
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About this role
Chime Financial, Inc is hiring for a Senior Incident Operations Manager role. See the official posting for full details.
Requirements
- 3+ years in incident management, or a similar operational role, including hands-on coordination of live, customer-impacting incidents.
- A strong member focus. You think first about how an incident affects real people and their money, and you measure success by whether members are informed and made whole, not just whether systems are restored.
- A proactive, solution-oriented approach. You act before being asked, look for the next risk instead of waiting for it, and bring options and recommendations.
- Experience managing the customer side of an incident: writing customer-facing communications, working with support teams, and coordinating remediation.
- Calm, structured judgment under pressure; you know when to decide, when to escalate, and when to ask for help.
- Enough technical fluency to follow engineers through an investigation and ask good questions (observability, deploys, dependencies, distributed systems).
- Experience with incident and observability tools such as PagerDuty, incident.io, Datadog, Slack-based incident tooling, Jira, and Google Workspace.
- Clear, concise writing for different audiences: members, technical SMEs, compliance partners, and executives.
Summarized from the employer's posting — check the full posting for every requirement.
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