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Ashby

Manager of Strategic Customer Success

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote - US; Remote - Canada; Canada”
Apply on Ashby's site ↗

Opens the employer's official application page.

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About this role

Ashby is hiring for a Manager of Strategic Customer Success role (full-time). See the official posting for full details.

Requirements

  • Team Leadership & Coaching: You have experience leading and developing Customer Success Managers in a SaaS environment. You know how to foster a culture of empathy, accountability, and continuous growth.
  • Technical Acumen: You're able to get into the technical details of the product alongside your direct reports to help drive customer solutions, and you have experience coaching teams that support a technically complex pr…
  • Customer Journey Expertise: You understand the enterprise customer lifecycle and have helped improve onboarding, adoption, and retention through thoughtful, repeatable approaches.
  • Up Market Motion: You have worked with enterprise customers and scaled their use case as they grow in complexity.
  • Operational Mindset: You’ve helped implement and improve team processes, and you bring a structured lens to scaling what works while staying adaptable.
  • Cross-functional Collaboration: You’re comfortable partnering with teams like Sales, Product, and Support to align around customer needs and elevate the experience.
  • Problem-Solving Orientation: You don’t rely on “what worked before” — you’re thoughtful, pragmatic, and eager to find solutions that fit the unique needs of your team and customers.
  • Data-Driven: You are comfortable using data and metrics to drive decision-making, continually improving both the team and customer experience.

Summarized from the employer's posting — check the full posting for every requirement.