Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote - Global (Eastern Time Zone); Remote - United States”
Apply on Alpaca 's site ↗
Opens the employer's official application page.
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About this role
Alpaca is hiring for a Director, Customer Experience, Trading API role. See the official posting for full details.
Requirements
- Build a structured process for identifying recurring customer pain points
- Partner with Product to improve onboarding, usability, self-service, and the overall customer experience
- Use data and customer feedback to identify and prioritize areas for improvement
- Represent the needs of Trading API customers and identify opportunities to make the platform easier to use
- Measure the impact of customer experience initiatives
- Experienced building and leading customer-facing teams in brokerage, trading, or financial markets
- Strong understanding of brokerage products, trading workflows, order lifecycle, and the needs of active and institutional traders
- Series 7 required
Summarized from the employer's posting — check the full posting for every requirement.
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