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Miter

Strategic Customer Success Manager

New York: eligible, according to the employer's posting.
Who can apply: Only open to applicants in: New York.
Location as listed by the employer: “Remote; San Francisco; New York City”
Apply on Miter's site ↗

Opens the employer's official application page.

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About this role

Miter is hiring for a Strategic Customer Success Manager role (full-time). See the official posting for full details.

Requirements

  • 6+ years in customer success, account management, consulting, or a fast-growing services/ops role — ideally owning enterprise or strategic accounts
  • Demonstrated ownership of an Enterprise book of business with a track record of strong gross and net revenue retention and expansion against quota
  • Experience building relationships with and presenting to C-suite and senior executive stakeholders
  • Experience with payroll, accounting, tax, HCM, ERP, or other financial/operational products
  • Strong account-planning and project-management skills; able to manage multi-month initiatives and drive them to completion
  • Comfort working with data (Excel/Sheets) to diagnose health, quantify value, and build the business case for expansion
  • Ability to understand integrations, APIs, and technical documentation well enough to unblock customers
  • Consistently handle escalated account situations and drive them to resolution while keeping internal executives and client stakeholders aligned.

Summarized from the employer's posting — check the full posting for every requirement.