Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “US, CST Remote”
Apply on Netboxlabs's site ↗
Opens the employer's official application page.
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About this role
Netboxlabs is hiring for a Manager, Customer Success - Americas role (full-time). See the official posting for full details.
Requirements
- 5+ years in Customer Success at a B2B SaaS company, with 2+ years managing or formally leading CSMs
- A track record of coaching CSMs to grow, with examples of people you've promoted or developed into bigger roles
- Hands-on experience running a book of mid-market and enterprise accounts, including exec-level relationships
- Comfort with a technical product and technical buyers; you can hold your own with network and infrastructure engineers
- Experience building playbooks, cadences, and metrics from scratch at a growing company
- Strong judgment with data: you use health, usage, and support signals to decide where the team spends time
- Clear, direct written and verbal communication in a fully remote team
- Based in the Americas, able to work across North American time zones
Summarized from the employer's posting — check the full posting for every requirement.
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