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BlueCat Networks

Manager, Customer Success Management

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “USA - Remote”
Apply on BlueCat Networks's site ↗

Opens the employer's official application page.

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About this role

BlueCat Networks is hiring for a Manager, Customer Success Management role (full-time). See the official posting for full details.

Requirements

  • 5+ years of experience in B2B SaaS, including:
  • 3+ years in Customer Success or account management
  • 2+ years managing or leading CSM teams
  • Experience operating a pooled, shared, or scaled coverage model, or a demonstrated ability to build one.
  • Strong understanding of renewal strategy, retention management, and risk identification at volume.
  • Proven ability to design and improve repeatable plays, playbooks, and operating standards.
  • Comfort managing through systems and data rather than through individual account relationships.
  • Strong analytical mindset, with the ability to translate portfolio signals into prioritized team action.

Summarized from the employer's posting — check the full posting for every requirement.