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Alphalion

Director of Retention

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote ; United States - Remote”
Apply on Alphalion's site ↗

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About this role

Alphalion is hiring for a Director of Retention role. See the official posting for full details.

Requirements

  • You think like a business owner — you prioritize based on incremental revenue and LTV impact, not just channel-level metrics.
  • You combine consumer psychology with hard behavioral data to find opportunities others miss.
  • You're proactive — you bring solutions to the table before they become fire drills.
  • You're comfortable being hands-on while simultaneously building the team and systems needed to scale.
  • You build strong cross-functional relationships — Brand, Growth, Product, CX, Data all trust you and work well with you.
  • 7-10+ years in Retention, Lifecycle/CRM, or Subscription growth within DTC e-commerce, including several years in a senior or leadership capacity.
  • Proven track record managing a subscription book of 25,000+ active subscribers, or a clear, defensible reason your trajectory doesn't fit that exact benchmark (e.g., took a brand from 0 to meaningful scale, or ran reten…
  • Demonstrable retention impact — a specific, defensible track record of moving NRR, gross churn, or LTV by meaningful points, and generating $25M+ in retention-driven revenue.

Summarized from the employer's posting — check the full posting for every requirement.