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Novig

Customer Experience Specialist (Seasonal)

Massachusetts: the employer hasn't said whether this state is eligible.
Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote”
Apply on Novig's site ↗

Opens the employer's official application page.

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About this role

Novig is hiring for a Customer Experience Specialist (Seasonal) role (full-time). See the official posting for full details.

Requirements

  • Thrive in live, high-stakes environments: When the games are on and volume spikes, you stay calm, focused, and energized by the pace.
  • Take ownership of every interaction: You handle user inquiries with care and urgency, resolving issues thoroughly and knowing when to escalate.
  • Fast and high-quality: Using Intercom, you respond to chats and emails quickly while maintaining clear, accurate, and on-brand communication.
  • Comfortable across channels: You will support users via chat and email.
  • Technically capable: You learn internal admin tools to verify accounts, investigate transactions, and troubleshoot platform issues effectively.
  • Curious and improvement-minded: You flag recurring issues and share feedback that helps the team refine macros, FAQs, and internal documentation.
  • Love "game nights": Your shifts revolve around live sports — monitoring chat volume during NFL/NBA slates, resolving time-sensitive issues, and keeping the user experience smooth when it matters most.
  • Sports knowledgeable: You understand betting lines, spreads, exchange mechanics, and the basics of market movement — or you're eager to learn fast.

Summarized from the employer's posting — check the full posting for every requirement.