Who can apply: Only open to applicants in: New York.
Location as listed by the employer: “New York; Chicago”
Apply on Notabene's site ↗
Opens the employer's official application page.
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About this role
Notabene is hiring for a Senior Customer Success Manager, Americas (Remote) role (full-time). See the official posting for full details.
Requirements
- Net retention across your book has grown, and you can name the renewals and upsells that did it
- You have found and qualified new opportunities inside your existing customers, and converted or handed off a good number of them
- Your customers are live and ramping volume, with their executive sponsors still engaged
- Customers come to you first, on their compliance programme and on their commercial relationship with us
- Based in the US, able to cover AMER customers
- Senior experience in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market, owning enterprise customers
- Comfort with technical products. You can work through API documentation, read a request and response, form a view on why an integration is behaving the way it is, and hold that conversation with a customer's engineers
- Commercial ownership. You have run your own renewals and upsells, negotiated pricing and carried a retention or expansion number
Summarized from the employer's posting — check the full posting for every requirement.
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