Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “San Francisco”
Apply on Nooks's site ↗
Opens the employer's official application page.
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About this role
Nooks is hiring for a Manager, Customer Success (SMB) role (full-time). See the official posting for full details.
Requirements
- 5+ years of Customer Success experience in B2B SaaS, with at least 2 years managing or leading a CS team
- Experience with high-volume, scaled CS motions — you've managed teams handling large account portfolios and know what it takes to make that work operationally
- Strong data literacy: you're comfortable pulling, interpreting, and acting on usage metrics, health scores, and retention analytics — and you coach your team to do the same
- Proven track record of hitting or exceeding NRR/GRR targets as a team leader
- Experience in the sales tech or outbound sales space is strongly preferred — you understand the world your customers operate in
- Hands-on familiarity with CS tooling (Gainsight, Totango, ChurnZero, or similar) and sales tech (Outreach, Salesloft, HubSpot, Salesforce)
- Excellent communicator — you can adapt from a coaching conversation with a direct report to a C-suite escalation call without breaking stride
- A builder mentality: you're energized by creating structure where there isn't any, and you've shipped playbooks, processes, or programs that outlasted your direct involvement
Summarized from the employer's posting — check the full posting for every requirement.
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