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Nooks

Technical Support Engineer

Massachusetts: the employer hasn't said whether this state is eligible.
Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Pacific Time Zone”
Apply on Nooks's site ↗

Opens the employer's official application page.

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About this role

Nooks is hiring for a Technical Support Engineer role (full-time). See the official posting for full details.

Requirements

  • 3+ years of Technical Support experience providing end-user support on complex, feature-rich, constantly iterating B2B SaaS platforms.
  • Demonstrated success providing support through Slack, live chat channels, and email.
  • Proficient in real-time troubleshooting, including video conferencing and remote access.
  • Excellent written and verbal communication skills.
  • Self-starter with experience learning and working with a rapidly changing SaaS platform in an early-stage startup.
  • Proven ability to work independently and manage multiple tasks efficiently.
  • Familiarity with API troubleshooting and/or tools such as Postman.
  • Technical experience with tools such as Salesforce, HubSpot, Outreach, Salesloft, etc.

Summarized from the employer's posting — check the full posting for every requirement.