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Nooks

Customer Success Manager, SMB (EST)

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Eastern Standard Time Zone”
Apply on Nooks's site ↗

Opens the employer's official application page.

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About this role

Nooks is hiring for a Customer Success Manager, SMB (EST) role (full-time). See the official posting for full details.

Requirements

  • 1+ years of SDR experience
  • 1+ years of customer onboarding and support experience with a B2B SaaS tool
  • Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical
  • 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred
  • Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack
  • Comfortable with data analytics and experience using data to proactively identify customer challenges
  • Excellent written and verbal communication skills
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup

Summarized from the employer's posting — check the full posting for every requirement.