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Nooks

Customer Success Manager, Commercial (Hybrid)

Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “San Francisco”
Apply on Nooks's site ↗

Opens the employer's official application page.

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About this role

Nooks is hiring for a Customer Success Manager, Commercial (Hybrid) role (full-time). See the official posting for full details.

Requirements

  • 2+ years of B2B SaaS CSM experience managing a portfolio of 45+ accounts with a successful renewals track record
  • 2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
  • 1+ years of SDR experience
  • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
  • Comfortable with data analytics and experience using data to proactively identify customer challenges
  • Excellent written and verbal communication skills
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Summarized from the employer's posting — check the full posting for every requirement.