Who can apply: Only open to applicants in: New York.
Location as listed by the employer: “New York”
Apply on Neko Health's site ↗
Opens the employer's official application page.
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About this role
Neko Health is hiring for a Member Experience Training & Quality Specialist - US role (full-time). See the official posting for full details.
Requirements
- 3+ years in training delivery, learning and development, hospitality, or member and customer experience, ideally in a high-touch service, hospitality, or premium retail environment.
- A confident facilitator, comfortable leading a room of clinicians and operators and holding attention and energy across a full-day session.
- Hands-on experience running quality assurance or experience audits, mystery shopping, or service standard reviews, with the ability to score consistently and give feedback that changes behaviour.
- A sharp eye for service detail and what separates a good experience from an exceptional one, drawn from service design and hospitality thinking rather than process alone.
- Organised and self-directed, able to run a training and audit calendar across multiple sites and cohorts without dropping the standard.
- Excellent written and verbal communication, and the credibility to influence teams and leads who do not report to you.
- Willingness to travel regularly between clinic sites, and occasionally between markets.
- Experience supporting a multi-site clinic, hospitality, or retail rollout as it scales.
Summarized from the employer's posting — check the full posting for every requirement.
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