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N8N

Senior Support Engineer | Remote | North America

New York: eligible, according to the employer's posting.
Who can apply: Only open to applicants in: Colorado, Florida, Massachusetts, New Jersey, New York, Texas, Virginia.
Location as listed by the employer: “United States; Toronto; Florida; New York; Ottawa; Massachusetts; Virginia; Colorado; New Jersey; Texas; Canada; Canada”
Apply on N8N's site ↗

Opens the employer's official application page.

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About this role

N8N is hiring for a Senior Support Engineer | Remote | North America role (full-time). See the official posting for full details.

Requirements

  • Senior technical support experience: You have 5+ years of experience in technical support, support engineering, or another customer-facing engineering role and are comfortable owning complex problems end to end.
  • Enterprise customer experience: You have experience supporting technically sophisticated customers where reliability, urgency, clear communication, and stakeholder management matter.
  • APIs & integrations: You have a strong understanding of APIs, webhooks, authentication, data flows, and integrations and can systematically troubleshoot where things are breaking.
  • Networking fundamentals: You have strong knowledge of concepts including DNS, HTTP/HTTPS, TCP/IP, proxies, certificates, and common connectivity issues.
  • Kubernetes: You have hands-on experience troubleshooting applications running in Kubernetes environments.
  • Technical fluency: You are comfortable working with JavaScript, Node.js, Docker, logs, and developer tools to investigate and reproduce technical problems.
  • Structured problem solving: You can take an ambiguous technical problem, form hypotheses, gather evidence, isolate the root cause, and clearly explain what you found.
  • Customer communication: You can translate complex technical concepts into clear, empathetic communication for audiences with different levels of technical expertise.

Summarized from the employer's posting — check the full posting for every requirement.