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Monday.Com

Customer Success Manager

Who can apply: Only open to applicants in: New York.
Location as listed by the employer: “New York”
Apply on Monday.Com's site ↗

Opens the employer's official application page.

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About this role

Monday.Com is hiring for a Customer Success Manager role (full-time). See the official posting for full details.

Requirements

  • 3+ years of experience in B2B SaaS Customer Success, Technical Account Management, or Implementation Consulting.
  • Technical Literacy: You understand how APIs work, how data flows between systems, and how to troubleshoot integration logic.
  • AI Curiosity: A deep interest in the generative AI landscape and a proven ability to translate AI capabilities into tangible business value.
  • Change Management DNA: Experience guiding large organizations through software transitions or process overhauls (Transformation Management).
  • Executive Presence: Superb communication skills with the ability to establish technical credibility with stakeholders and C-suite executives.
  • Analytical Mindset: You enjoy using data to segment business books and identify the next "big win" for your clients.
  • Adaptability: A positive, high-energy attitude with the ability to thrive in a fast-paced, evolving technical environment.
  • Bonus: Prior experience in strategy consulting or a background in business process mapping.

Summarized from the employer's posting — check the full posting for every requirement.