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Mintmcp

Technical Customer Success Manager

Who can apply: Only open to applicants in: California.
Location as listed by the employer: “San Francisco, CA; San Mateo, CA”
Apply on Mintmcp's site ↗

Opens the employer's official application page.

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About this role

Mintmcp is hiring for a Technical Customer Success Manager role (full-time). See the official posting for full details.

Requirements

  • You are exceptional with customers. People trust you quickly, and you keep a rollout on track without being told to. This is the core of the job.
  • You have owned customer relationships end to end, in customer success, account management, consulting, or a client-delivery role.
  • You can run a plan and drive it to an outcome across a customer's team, aligning stakeholders, tracking commitments, and keeping momentum.
  • You are comfortable in technical conversations without being an engineer. You can hold your own with a technical buyer, explain what the product does and why it matters, and know when to pull in the team for the deep en…
  • You have carried retention and expansion, or have the commercial instinct to, and can point to relationships you kept and grew.
  • You have built structure where there was none, playbooks, templates, cadences, and you would rather build the motion than inherit one.
  • You are calm under pressure and own the outcome when a customer is unhappy.
  • You are AI-native, or will get there fast, and are genuinely curious about AI, agents, and how companies adopt them.

Summarized from the employer's posting — check the full posting for every requirement.