Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote - USA”
Apply on Marqeta Inc's site ↗
Opens the employer's official application page.
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About this role
Marqeta Inc is hiring for a Senior Manager, Disputes, Chargebacks and Partner Performance role (full-time). See the official posting for full details.
Requirements
- 7+ years of Disputes & Chargebacks Operations experience with equivalent years of experience in the BPO industry or management of BPOs in a disputes or financial crimes context.
- Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic operational efficiencies.
- Demonstrated ability to drive cardholder satisfaction and resolution outcomes using people, processes, or technology to deliver exceptional results.
- Proven ability to influence and manage stakeholders (internal and external) to achieve positive outcomes in high-compliance environments.
- Experience using data to drive insights and recommend changes for improvement, including case aging analysis and regulatory error rate monitoring.
- Strong technical aptitude and skills including Google Suite, disputes case management platforms, Salesforce, Slack, Snowflake, AI and other analytical tools
- Familiarity and first-hand knowledge of fintech, banking, or payments—particularly issuer-side dispute processing under Reg E, and/or Reg Z.
- Positive attitude, team player, adaptable, and resourceful.
Summarized from the employer's posting — check the full posting for every requirement.
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