Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “San Francisco Office”
Apply on Magnitude.Ai's site ↗
Opens the employer's official application page.
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About this role
Magnitude.Ai is hiring for a Customer Success Manager role (full-time). See the official posting for full details.
Requirements
- Improving time-to-value and value realization across the customer journey, from onboarding to ongoing adoption
- Ensuring clear, measurable success criteria is established and attained with key customer stakeholders
- Engaging in proactive discovery with customers that uncovers account expansion opportunities
- Anticipating and proactively de-escalating issues or product gaps with scalable solutions
- Educating on and driving adoption of new features and best practices to optimize ROI
- Cultivating and prioritizing a customer feedback loop for product enhancement requests
- 5+ years experience in an enterprise B2B CSM capacity, with 8+ yrs. total experience in an enterprise SaaS product support environment.
- Prior experience within the cybersecurity industry supporting AI native platforms/workflows strongly preferred.
Summarized from the employer's posting — check the full posting for every requirement.
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