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Lucidlink

Technical Support Engineer, L2

Wisconsin: eligible, according to the employer's posting.
Who can apply: Open to applicants in all US states, per the employer.
Location as listed by the employer: “US Remote”
Apply on Lucidlink's site ↗

Opens the employer's official application page.

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About this role

Lucidlink is hiring for a Technical Support Engineer, L2 role (full-time). See the official posting for full details.

Requirements

  • At least 2 years of experience as Technical Support or a similar position.
  • Great communication skills, fluent in English both written and spoken.
  • Experience in supporting products in desktop applications environments (macOS, Windows, Linux).
  • Experience in reproducing clients’ issues, and leading debug sessions in live calls with customers.
  • Effectively collecting debug information to ease problem solving (logs, memory dumps etc).
  • Knowing TCP/IP.
  • Shares our core values.
  • Is a team player.

Summarized from the employer's posting — check the full posting for every requirement.