Who can apply: US-based role. The employer has not said which states are eligible — confirm before applying.
Location as listed by the employer: “Remote”
Apply on Loot Labs's site ↗
Opens the employer's official application page.
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About this role
Loot Labs is hiring for a Support Manager role (full-time). See the official posting for full details.
Requirements
- 2-4 years in a high-volume customer support environment, with at least 1 year in a formal people management or senior lead capacity
- Proven ability to manage performance, development, and retention for a team of hourly agents
- Strong working knowledge of payments, fraud signals, escalation handling, and marketplace or platform support
- Experience with at least one modern support platform (Intercom, Zendesk, or Gorgias) and associated reporting tools
- Clear, direct communicator — equally effective coaching an individual agent and presenting a staffing case to senior leadership
- Operationally sharp: able to build and maintain schedules, coverage plans, and handoff structures without close supervision
- Comfortable owning outcomes on shifts where senior leadership is not present
- Fluent in support economics: cost per contact, deflection rates, AHT, FCR
Summarized from the employer's posting — check the full posting for every requirement.
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