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Toast

AI Operations Lead, Toast IQ

Massachusetts: eligible, according to the employer's posting.
Who can apply: Only open to applicants in: Massachusetts.
Location as listed by the employer: “Remote, US ; Boston, Massachusetts, USA”
Apply on Toast's site ↗

Opens the employer's official application page.

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About this role

Toast is hiring for a AI Operations Lead, Toast IQ role. See the official posting for full details.

Requirements

  • Fluent with AI products, including how they work and what patterns are leading within B2B and consumer markets.
  • 5+ years of experience in product operations, business operations, go-to-market strategy, or product marketing, with experience working alongside product and engineering teams.
  • Demonstrated ownership of complex or emerging products from development through launch, internal enablement, customer adoption, and ongoing market learning.
  • Exceptional written and verbal communication, including the ability to turn complex information into a clear narrative for customers, go-to-market teams, and senior leaders.
  • Track record of building repeatable, cross-functional operating models.
  • Strong product and commercial judgment, with the ability to translate technical capabilities into clear customer value and compelling market narratives.
  • Ability to move fluidly between strategy and execution, from shaping a portfolio narrative or launch plan to improving a demo, creating enablement, resolving a readiness gap, or synthesizing customer feedback.
  • Strong analytical skills and experience defining the measures that indicate whether a launch is working.

Summarized from the employer's posting — check the full posting for every requirement.